What must residents be informed about concerning their services?

Residents must be informed about changes in rates or services as this information directly impacts their financial obligations and the type of care they receive. Clear communication regarding changes in rates ensures that residents are fully aware of any financial adjustments that may affect their budget and planning. Moreover, updates related to changes in the nature or extent of services offered can influence residents' quality of care and their decision-making related to their living arrangements.

While changes in staff members, meal plans, and facility management can also be significant, they are not mandated to be communicated at the same level of priority as changes in rates or services, which are critical for residents to understand their rights and financial responsibilities. Transparency in financial matters is essential for fostering trust and ensuring that residents can make informed choices about their care environment.